We were delighted to offer our pro bono software development services to the Salvation Army, helping their staff better manage their work with those in need of assistance. By developing a comprehensive booking system, we enabled them to schedule, track, and manage appointments seamlessly.
Issues
Without a centralised system, the Salvos offices at the Doorways Centres in Balga and Beaufort Street struggled to manage and track their work with the public. This inefficiency consumed significant staff time and made it challenging to organise support services and monitor turn-aways.
Solutions
The booking system developed for the Salvation Army is intuitive and feature-rich. It includes:
- - Multi-Calendar Views: Display multiple or single calendars.
- - Appointment Categorisation: Categorise appointments by type, such as ‘Soup Kitchen’ or ‘Financial Counselling’.
- - Flexible Timeframes: Choose from day, week, or month views.
- - Room Booking and Leave Management: Book rooms and enter staff leave.
- - Comprehensive Reporting: Generate various reports based on key statistics.
- - Multi-Location Access: Accessible from several office locations, including hostels, and usable by multiple users simultaneously.
- - Special Requirements: Select special requirements, such as a wheelchair or interpreter for appointments.
Benefits
- - Centralised Customer Details Storage: Streamlines the appointment process.
- - Efficient Reporting: Enables easy and quick generation of real-time data.
- - Enhanced Visibility: Provides senior management, funding bodies, and various government departments with better tracking and managing capabilities.
Bottom-Line Benefits
The new online booking system has dramatically improved the Salvos' efficiency and effectiveness. By allowing staff to focus on their more important priorities and spend more time helping people, it reduces the cost, time, and effort required for managing appointments. This contributes to better and quicker services, ensuring the best utilisation of funding.