The Department of Premier & Cabinet has revolutionised its event management processes with a specialised program designed to better serve the local community and the government accounts department.
Issues
The Department of the Premier and Cabinet offers a diverse range of educational events, including popular two-hour courses and multi-day seminars. With the growing demand for these offerings, the Department needed a scalable event management system to streamline operations and reduce overheads. Previously, course administration was manually managed using Outlook, which was inefficient and time-consuming.
Solutions
Captaintech developed a customised event management system, referred to as GEMS, that seamlessly integrates with the government’s accounts department. This innovative solution addresses the Department's needs comprehensively.
Features
- - Reliable Recording: Accurate tracking of event payments, attendees, and details.
- - Catering and Area Bookings: Efficient monitoring of event catering and area bookings.
- - Direct User Interface: Seamless integration with the Office of Shared Services (OSS) through EDI.
- - Invoicing and Receipts: OSS invoices and receipts available for forwarding to attendees.
Benefits
By adopting this scalable process, the Department of the Premier and Cabinet can now provide enhanced services to event attendees and lecturers, keeping them informed with timely notification messages. As a government division, they are fully equipped to support the OSS Payment System.
The system’s success has also garnered attention from the Department of Treasury & Finance, who have quickly implemented it to leverage its benefits.